Return Policy

At Silvora, we are committed to delivering high-quality makeup and skincare products. Due to the hygienic nature of cosmetic items, all sales are considered final unless otherwise stated below.

All Sales Final

For health and safety reasons, we do not accept returns or exchanges on:

  • Opened products

  • Used products

  • Tested or swatched items

  • Makeup and skincare products

  • Sale or promotional items

  • Gift cards

Eligible Returns (Exceptional Cases Only)

Returns may only be accepted if:

  • The item was damaged during shipping

  • The incorrect product was received

You must contact us within 48 hours of delivery with clear photos of the product and packaging. Claims submitted after 48 hours will not be accepted.

All claims are reviewed at Silvora’s discretion.

Refunds & Replacements

If your claim is approved, we may:

  • Issue a replacement (if stock is available), or

  • Provide a refund to the original payment method

Shipping fees are non-refundable.

Order Cancellations

Orders cannot be canceled once they have been processed or shipped.

Chargebacks

Any fraudulent chargebacks will be investigated and may result in permanent account restrictions.